Policies & terms

Copyright and Disclaimer Policy

Effective 17 October 2026 · Applies to SmartTest Online, SmartTest Offline and SmartTest Exam

1. SmartTest intellectual property

The SmartTest Offline and SmartTest Exam software, the SmartTest Online website, and our source code, interfaces, logos, product names, images, user documentation and databases are owned by SmartTest or lawfully licensed to SmartTest, and are protected under the intellectual property laws of Vietnam and the international treaties to which Vietnam is a party.

You may not copy, distribute, modify, reverse engineer, create derivative works from or commercially exploit these assets without our written consent, except as permitted by the software license.

2. User content

Exams, questions, materials and other content created or uploaded by users belong to those users (see Terms of Service, section 6). Users are responsible for ensuring they have the right to use that content, including when quoting from books, exams or other people's materials.

We do not pre-screen user content. For content on SmartTest Online, we have the right (but not the obligation) to review and remove content that breaks the law or the Terms of Service. For SmartTest Offline and SmartTest Exam, content stays on the user's computers and we have no access to it.

3. Reporting copyright infringement

If you are a copyright owner or an authorized representative and believe that public content on SmartTest Online infringes your rights, please email [email protected] with the subject line "COPYRIGHT INFRINGEMENT NOTICE", including:

  1. Your full name and contact details, and a letter of authorization if you are acting on behalf of the owner.
  2. A description of the infringed work and proof of ownership (for example, a copyright registration certificate or the original published edition).
  3. A link or enough information for us to locate the allegedly infringing content.
  4. A statement that the information you provide is accurate and that you accept legal responsibility for your request.

4. How reports are handled

  • We acknowledge receipt of the notice and review it as soon as possible.
  • If the notice is valid, we temporarily hide or remove the content and notify the person who posted it. That person may submit a response with evidence of their right to use the content.
  • Accounts with repeated or serious infringements may be suspended or terminated.
Sending a false copyright infringement notice may result in legal liability for the sender.

5. Disclaimer

  • Service operation: we work to keep SmartTest stable but do not guarantee that the service will never be interrupted or will be error-free. How long interruptions may last and how we handle them, including those caused by hosting or domain providers, is set out in Terms of Service, section 10.
  • Content: we do not guarantee the accuracy or completeness of content created by users or generated by AI. Views expressed in user content are those of the users, not of SmartTest. Check exams and answer keys before official use.
  • Compatibility: the software runs on the operating systems listed on the download page. We do not guarantee compatibility with every computer configuration.
  • Data on your computers: you are responsible for backing up SmartTest Offline and SmartTest Exam data. We do not keep copies, so we cannot recover data if a computer fails or data is lost.
  • Limitation of liability: to the extent permitted by law, our liability is limited as set out in Terms of Service, section 9.

6. Changes to this policy

We may update this policy. A new version takes effect when it is posted on this page, with its effective date at the top.

Contact

TEX Vietnam Technology Joint Stock Company

Address: Zone 11, Dong Anh Town, Ha Noi

Website +84 0898578920 [email protected] Zalo: SmartTest Support Team

Frequently asked questions

Can't find the answer you're looking for?. Please contact us via:

Phone: +84 0898578920 Email: [email protected] Zalo: SmartTest Support Team
What is SmartTest?
SmartTest is software for managing multiple choice test question banks, essays, managing test structure and mixing test questions...
How to enter questions into SmartTest?
SmartTest allows users to draft questions on Word according to a simple structure and then import them into the software.
What types of questions does SmartTest support?
SmartTest supports a variety of question types such as essay, single-choice multiple choice, true-false multiple choice, word-filling multiple choice or answer key.
Does SmartTest support new samples according to the 2018 education innovation program of the Ministry of Education and Training?
SmartTest has been upgraded to create exam questions with a new structure according to the 2018 education innovation program of the Ministry of Education and Training. Support creating exam questions with single-choice, true-false, short answer question types.
How fast is SmartTest processing?
SmartTest runs at high speed allowing multiple test questions to be created at the same time. With 24 exam questions, the test creation speed has been proven to take no more than 15 seconds
How is the format of the test created from SmartTest presented? Is it distorted?
Tests created from SmartTest are beautifully presented, save paper, can be actively aligned, and are not misaligned.
Does SmartTest allow online testing?
Yes, SmartTest has an online version for schools and teachers who want students to take online tests.
Does SmartTest collect or sell my exams or student data?
No. Your exams, questions, candidate lists, answers and scores belong to you. We do not sell, rent or trade this data to anyone, and we do not give the questions you write to other users unless you share them yourself. This commitment is part of our Terms of Service and Privacy Policy.
Does SmartTest Offline upload my question bank to the Internet?
No. Your question bank and exams are stored in a folder you choose on your computer. The software only goes online to register and check your license (it sends your registered email) and to download updates. It sends no usage statistics, no error reports and none of your files.
Where does SmartTest Exam store exam data, and does an exam need the Internet?
All exams, candidate lists, answers and scores are stored on the computer running SmartTest Server at your school. Candidate computers only connect to SmartTest Server over your local network, so exams run normally with no Internet connection.
Why does SmartTest software connect to the Internet at all?
Only to activate and check your license and to download updates (bug fixes and security patches). SmartTest Exam also sends usage statistics and error reports so we can fix problems: counts and error messages with personal details removed, never exam content or candidate information. The full list is in section 4 of our Privacy Policy.
Can I turn off data sending or use the software fully offline?
Yes. In SmartTest Server, open the organization settings and untick the option to send anonymous usage data; candidate computers then stop sending error reports too. You can also block the Internet entirely: the software keeps working, you just won't receive automatic updates, and SmartTest Exam is activated with a .lic license file.
Can anyone else see the data I put on SmartTest Online?
Only you and the people you choose to share with. The website uses encrypted HTTPS connections and no advertising cookies or third-party analytics or advertising tools. You can ask us to export or delete your data at any time by emailing [email protected].